Estrella Lodge CB Privacy Policy

Who we are

Our website address is: https://estrellalodge.com.  You can phone us on: 0034 966 461 569.

We are Sandra Bowers & Keith Mitchell

What personal data is collected and why 

Contact forms

If you visit our contact us page, our partner HubSpot will gather your data and a cookie may be placed in relation to that.

If you use our ‘check availability’ option to find available rooms or make a booking our partner freetobook will process your information and another cookie may be placed in relation to that, at this point the process is out of our control and you will need to accept their cookie policy.

Once you make an accommodation booking then stripe.com will process the payment and again another cookie will be placed – at this point the process is out of our control and you will need to accept their cookie policy.

Analytics

We use google to provide statistics for the website usage, location information is recorded and a cookie can be used to be able to track returning visitors.  This information would be kept for 1 year.

What rights you have over your data

If you have sent an email enquiry, used the contact form or booked a room you can request to receive an exported file of the personal data held about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is located

We receive data from Hubspot, freetobook.com, stripe.com – privacy policies and links can be seen for them on our Compliance page

If you email us with an enquiry which turns into a booking then this data will then be sent to Hubspot, freetobook and stripe to process your booking request

Once you stay with us we will need to extend the amount of personal information we have for you in the form of your ID number, either Passport number or NIE/NIF/CIF if you are Spanish.  This information is only then sent to our accountant and potentially The Agencia Estatal de Administración Tributaria (Spanish revenue service)

Website

There are additional third party products used in the running of this website who may store data:

Third parties

Hummingbird uses the Stackpath Content Delivery Network (CDN). Stackpath may store web log information of site visitors, including IPs, UA, referrer, Location and ISP info of site visitors for 7 days. Files and images served by the CDN may be stored and served from countries other than your own. Stackpath’s privacy policy can be found here.